AI voice agents for e-commerce.
DTC brands hit support volume spikes the moment they hit a marketing milestone. 9278.ai absorbs the surge — order status, returns, sizing, and post-purchase upsells — and only escalates the genuinely angry customers to a human.
What the agent does on day one
Pre-built playbooks tuned for e-commerce workflows. Every action below works out of the box; you can fine-tune them, add new ones, and wire them into your existing tools without writing code.
- Order status and tracking updates
- Returns, exchanges, and warranty intake
- Sizing, fit, and product-recommendation Q&A
- Upsell and replenishment follow-up calls
- Win-back campaigns for lapsed customers
How the agent actually sounds
Real lines our voice agents have used in e-commerce deployments. Every word is generated in real time with sub-second latency, real interruptions, and natural emotion.
Looks like your order shipped Monday and is out for delivery today before 6pm.
Totally understandable. I'll get a return label sent — should I refund to the card you paid with?
Based on your last order, the size 9 should fit a touch better than the 8.5. Want me to swap it?
< 3 seconds
Every e-commerce call answered before it goes to voicemail.
Up to 3
On the Scale plan — no extra hardware, no extra licenses.
From $0.10
See the full rate card on the pricing page.
How e-commerce teams roll out 9278.ai
Most e-commerce customers start by spinning up a Starter agent with a single phone number, then upgrade to Growth or Scale once the inbound and outbound playbooks prove out.
Curious about voice credit, phone numbers, or compliance? The FAQ answers the questions e-commerce ops teams ask most — and you can browse every other industry we support to compare playbooks.
Other industries we power
Pre-tuned playbooks for the calls your peers in adjacent verticals already automate.
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AI voice agents for real estate
Qualify buyer & seller leads 24/7, book showings on your calendar, and follow up the moment a listing gets a hit.
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AI voice agents for dental practices
Confirm appointments, fill last-minute cancellations, and answer insurance & treatment questions without tying up the front desk.
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AI voice agents for healthcare clinics
Patient intake, prescription refills, and reminder calls with a calm, HIPAA-aware bedside tone.
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Compare plans and per-minute rates
Three tiers from $20 to $100, with rates from $0.15 down to $0.10/min.
- Read more
FAQ — credit, phone numbers, compliance
60-day credit validity, monthly DID billing, HIPAA, TCPA, and more.