Built for every kind of phone call.
Pre-tuned scripts, integrations, and compliance guardrails for ten industries — and a configurable engine for everything else. Pick the workflow closest to yours and we'll have you live in under 5 minutes.
Real estate
Qualify buyer & seller leads 24/7, book showings on your calendar, and follow up the moment a listing gets a hit.
Most leads die because no one picks up in the first five minutes. 9278.ai answers every inbound call instantly, qualifies buyers and sellers, and books showings directly on your calendar — so you walk into every conversation with context, not voicemail.
What the agent does on day one
“Hi! I saw you just inquired about the colonial on Maple — are you working with an agent yet?”
“Quick question — are you pre-approved, or would you like me to introduce a lender?”
“I have Tuesday at 4 or Saturday at 11 open for a showing — which works better?”
Dental practices
Confirm appointments, fill last-minute cancellations, and answer insurance & treatment questions without tying up the front desk.
Front desks miss 20–40% of inbound calls during lunch and after hours. 9278.ai picks up every one — confirms cleanings, reschedules cancellations, answers insurance questions, and only routes the genuine emergencies to your team.
What the agent does on day one
“Hi Mrs. Patel, this is the office at Sunrise Dental confirming your cleaning tomorrow at 2:30. Reply 1 to confirm or 2 to reschedule.”
“Sure — your plan covers two cleanings a year, and your last one was in January, so you're due.”
“That sounds like a real toothache. Let me get Dr. Lee on the line right now.”
Healthcare clinics
Patient intake, prescription refills, and reminder calls with a calm, HIPAA-aware bedside tone.
Health systems are drowning in repetitive phone work. 9278.ai automates intake, refill requests, post-visit follow-ups, and benefits questions — with a warm, paced bedside tone that elderly and ESL patients actually respond to.
What the agent does on day one
“Just checking in — on a scale of 0 to 10, how is your pain today compared to right after surgery?”
“Of course. I can request a refill for your lisinopril at the CVS on Main — does that still work for you?”
“Take a breath. I'm going to ask a few short questions, and then a nurse will call you back within ten minutes.”
Home services
Capture every after-hours service request, dispatch the right tech, and never lose a job to a slow callback again.
HVAC, plumbing, electrical and roofing contractors live and die by callback speed. 9278.ai answers every after-hours and weekend call, captures the job details, surge-prices emergencies, and books the right technician on your dispatch board.
What the agent does on day one
“Got it — no cold air, started this afternoon, and you've got a 2-year-old at home. I'm marking this priority.”
“Our next emergency window is 7–9pm tonight. Tech rate is $129 plus parts. Want me to lock that in?”
“Mike is 22 minutes out. I'll text you when he's at the door.”
Restaurants
Take reservations, confirm large parties, answer hours and menu questions — fluently, in any accent.
Phones during dinner rush are a tax on your hosts. 9278.ai handles reservations, confirms large parties, answers hours and menu questions, and routes catering inquiries — so the host stand can focus on the room.
What the agent does on day one
“We have a 4-top open Friday at 7:30 or 8:45 — which would you like?”
“All our pasta is made fresh daily. The tagliatelle is egg-based, but the spaghetti is vegan.”
“For a party of 12 we'd recommend the back room — let me grab a few details.”
Automotive
Schedule service, follow up on test drives, and keep the BDC ringing 24 hours a day across every dealership.
Dealerships still lose deals overnight. 9278.ai handles service scheduling, test-drive follow-ups, parts inquiries, and trade-in questions — for a single rooftop or a multi-state dealer group on one platform.
What the agent does on day one
“Looks like your 2022 Outback is due for the 30k service. I have Thursday at 8 or Friday at 10:30 — which works?”
“I can get you a Carfax estimate on your trade if I have the VIN — got a minute to grab it?”
“Loaner vehicle is confirmed. We'll have it ready when you drop off Tuesday at 7:30am.”
Legal
Intake new clients, qualify cases by jurisdiction and statute of limitations, and book consults — without a paralegal stuck on the phone.
Personal-injury, immigration and family-law firms live on lead intake. 9278.ai screens every inbound call against your conflict and qualification rules, captures the facts your attorneys actually need, and books a paid consult before the lead shops you.
What the agent does on day one
“I'm sorry to hear about the accident. Was a police report filed, and were you treated at a hospital?”
“Got it — that puts you within the two-year window in Texas. Let me get you on the attorney's calendar.”
“Antes de la consulta, necesitaremos su identificación y el reporte del accidente.”
Education
Admissions intake, financial-aid follow-ups, and student-success calls without burning out enrollment counselors.
Higher-ed and trade schools call hundreds of inquiries every day. 9278.ai handles first-touch outreach, financial-aid document chasing, and re-enrollment campaigns — so counselors only talk to leads who are actually ready.
What the agent does on day one
“Hi Marcus — I saw you started an application for the medical-assisting program. Want me to walk you through next steps?”
“Looks like we're still missing your high-school transcript. Want me to text you the upload link?”
“Just checking in — the next term starts Jan 22. Are you still planning to register?”
E-commerce
Order status, returns, fitting and sizing — handled 24/7 in any language, with a tone that matches your brand.
DTC brands hit support volume spikes the moment they hit a marketing milestone. 9278.ai absorbs the surge — order status, returns, sizing, and post-purchase upsells — and only escalates the genuinely angry customers to a human.
What the agent does on day one
“Looks like your order shipped Monday and is out for delivery today before 6pm.”
“Totally understandable. I'll get a return label sent — should I refund to the card you paid with?”
“Based on your last order, the size 9 should fit a touch better than the 8.5. Want me to swap it?”
Fitness & wellness
Class bookings, membership upsells, and no-show recovery for studios and gyms — without a front-desk human.
Boutique gyms, yoga studios and PT clinics fill classes by phone and SMS. 9278.ai books classes, recovers no-shows, sells memberships, and re-engages lapsed members — at a fraction of the cost of an answering service.
What the agent does on day one
“Hey Sam — saw you missed the 6am class. Want me to grab you the 5pm spot tonight?”
“Your trial wraps on Friday. I can lock in the unlimited plan at $149 if I do it before Sunday — interested?”
“We can freeze your membership for up to 90 days at no cost. Want me to set that up?”
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