Question 1

How does pricing work?

Accepted Answer

You top up with $20, $50, or $100 of voice credit. Voice minutes are billed against that credit at $0.15/min on Starter, $0.12/min on Growth, or $0.10/min on Scale. There are no setup fees, no contracts, and no monthly platform fees beyond your top-up.

Question 2

Do my voice minutes expire?

Accepted Answer

Voice credit is valid for 60 days from the date of purchase. After 60 days any unused balance expires. Top up again at any time to extend — every new top-up gets its own fresh 60-day window.

Question 3

Do I need a carrier account?

Accepted Answer

Yes. 9278.ai connects to the carrier you already use to handle inbound and outbound voice. We don't sell phone numbers or compete with your provider — your numbers, billing, and porting stay exactly where they are.

Question 4

Can I bring my existing phone numbers?

Accepted Answer

Yes. Connect your existing carrier account in two clicks and your current numbers route through 9278.ai instantly. No porting, no downtime, no number changes.

Question 5

Are there any hidden fees?

Accepted Answer

No. The only line item from us is voice credit. There's no setup, no contracts, and no minimums beyond your top-up. Phone numbers stay billed directly by your carrier — we don't add a markup.

Question 6

Do you offer refunds?

Accepted Answer

If you experience a service issue we'll always make it right. Unused credit purchased within the last 14 days is refundable on request.

Question 7

Is the platform self-hosted?

Accepted Answer

Yes. 9278.ai ships as a self-hosted control panel — your data, your stack, your infrastructure. Audio, transcripts, and metadata stay inside your environment. There is no shared multi-tenant database holding your call recordings.

Question 8

What languages are supported?

Accepted Answer

English (US, UK, Australian, Indian), Spanish (LATAM and Spain), French, German, Portuguese, and Italian — with native-sounding voices and sub-second latency in all of them. The agent auto-detects the caller's language and switches mid-conversation. More languages on request.

Question 9

Can I top up more than $100?

Accepted Answer

Yes. You can top up multiple times in any combination — Stripe handles every charge. High-volume teams typically run 3–5 Scale top-ups a week.

Question 10

Which carrier accounts do you support?

Accepted Answer

Any major SIP-capable carrier. If your provider supports standard SIP trunking and outbound webhook routing, you can connect it to 9278.ai in two clicks.

Question 11

Which countries can you route calls in?

Accepted Answer

Out of the box: USA, Canada, UK, Germany, France, Spain, Italy, Netherlands, Ireland, Belgium, and Portugal. We support 60+ other countries on request — your carrier provides the number, we handle the conversation.

Question 12

Can the same number do inbound and outbound?

Accepted Answer

Yes. One number, both directions. Trigger outbound campaigns or answer every incoming call automatically — the same agent, the same dashboard, the same carrier line.

Question 13

Are calls truly carrier-grade?

Accepted Answer

Yes. Calls flow over your provider's Tier-1 network with HD-voice codecs, STIR/SHAKEN attestation in the US, and call-quality monitoring on every leg.

Question 14

How many concurrent AI agents do I get?

Accepted Answer

1 on the Starter plan, 2 on Growth, and 3 on Scale. That means up to 1, 2, or 3 calls happening simultaneously. Need more? Reach out and we'll tailor a higher-concurrency plan.

Question 15

Can the agent transfer to a human?

Accepted Answer

Yes. Warm transfers, cold transfers, conference, and IVR-style routing are all supported, and you can define the trigger conditions in plain English.

Question 16

Does it integrate with my CRM and calendar?

Accepted Answer

Yes. We integrate with HubSpot, Salesforce, Pipedrive, Google Calendar, Microsoft 365, ServiceTitan, Housecall Pro, OpenTable, Mindbody, and ~200 others via webhooks and Zapier. Custom integrations are part of the Growth and Scale plans.

Question 17

Can I record and transcribe every call?

Accepted Answer

Yes — included on every plan, with PII redaction options. Recordings and transcripts live in your dashboard and can be pushed to your CRM, Slack, or webhook.

Question 18

Where is my data stored?

Accepted Answer

All call audio, transcripts, and metadata are stored in encrypted regional buckets (US East / EU West) and are accessible only to your account.

Question 19

Are you HIPAA-ready?

Accepted Answer

Yes. We sign BAAs with healthcare and dental customers and offer PHI redaction in transcripts. Reach out before you go live with patient calls so we can configure your account properly.

Question 20

What about TCPA, DNC, and consent?

Accepted Answer

We provide DNC scrubbing, consent capture flows, and configurable calling-window enforcement. You're responsible for your campaign's compliance — we provide the guardrails.

Question 21

How do you handle prompt injection and bad actors?

Accepted Answer

Every agent runs inside a sandbox with allow-listed tools, jailbreak detection, and conversation timeouts. Our trust & safety team monitors for abuse 24/7.

Question 22

Where do I sign in?

Accepted Answer

Your dashboard lives at voice.9278.ai. You can review usage, top up credit, manage phone numbers, edit agent prompts, and download transcripts.

Question 23

How fast can I be live?

Accepted Answer

Most teams launch their first agent in under 5 minutes from sign-up. Migrating an existing 24/7 inbound flow with full CRM integration typically takes 1–3 days.

Question 24

What support is included?

Accepted Answer

Email support on Starter, priority email + chat on Growth, and a dedicated success manager on Scale. We respond to billing and outage issues 24/7 on every plan.

Everything you wanted to know.

Billing & credit

Phone numbers & connectivity

Agents & capabilities

Compliance & data

Account & support

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